It's the first day in the month of November 2013 and want to use this medium to wish you all a happy new month.
Back to the subject of the day, we will be talking about the five (5) key principles of SERVICE one after the other.
This is to further guide us in understanding what our roles are as customer service personnel, what to look out for as employers of labour and as customers.
The first of them all is ATTITUDE.
Attitude is simply a learned behaviour which leaves you with a choice of making it positive or negative
It is important to note that customers are your job and not your problem" .
We therefore need to get it right each and every time with them.
Ensure to set your mood right, be ready to work, enjoy what you are doing, challenge yourself dare to be better with each interaction, show empathy, do not multiply complaints like this!
Having a positive attitude definitely makes all the difference and makes it easy to apply the other principles we will be discussing in next few posts.
An obvious positive change in your attitude can have a great influence on a colleague producing a ripple effect on a number of others and eventually resulting in a more customer-centric organization.
I challenge you to strengthen the service chain from your link till all weak links are completely eliminated.
Once again have a great month!.
Bimbo,
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