Effective Listening

Dear Readers,

Do you know that it is very easy to turn your day to day interactions with clients to a routine forgetting the fact that no two issues are exactly the same?

To connect, establish and/or build a healthy rapport with your clients in the course of a discussion, endeavor to do this.

Not with apathy though as this will be evident in the final output of the discussion but carefully taking note of issues of concern.

Ask close ended questions with such words as What? When? and Who? to narrow down the information gathered.

Use open ended questions where more information is required with words like Why? and How?. This allows the customer to open up and express themselves better.

The listening Process

 

 

 

 

 

 

Following the process above helps to build good rapport not just with a client, it works for friends too.

Try it out!