Do you know that you are liable to abuse if you do not know who you are and what you are worth?
Are you a Consumer or a Customer?
In simple terms, a Consumer is that individual, group of persons or firm that make actual use of a product or service.
A Customer on the other hand is broader in scope. It includes that person or firm who currently patronizes and those that have got the potential to patronize a service provider or make use of a product.
As such whether you are actually buying (as a Consumer), window shopping or making enquiry (as a Potential Customer), you deserve "good" if not "Excellent" Customer Service.
We will be giving insight into what Customer Service is in my next post.
Thanks for visiting and reading through.
Bimbo...
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