Welcome on Board!

I have seen people cheated in the process of spending their hard earned money to buy themselves an item of need or in exchange for service to give them comfort.

 It has become common knowledge that people unknowingly expect to have their rights abused daily either because they do not even know what these rights are or because the society has come to embrace these terrible acts as the norm and the affected populace are largely uninformed.

Rather than join the vast majority who lament day in, day out with carefully selected tenses and grammar with well polished diction of either an American or British accent at times acquired locally, i have chosen to empower everyone who cares and wishes to know, on what is and what should be by from my knowledge and expertise as a Customer Service Personnel for some years.

We can collectively decide on the quality of service rendered (as Business Owners) and received (as customers) by having a deeper insight into the basic ethics and culture of customer service and its implications.

Your objective contributions, comments, questions and reservation will be appreciated as we will be writing on the various service providers ranging from the regular shops around to the well branded stores in the fast growing malls, various airlines, banks, hospitals, school administrators, government officials and agencies, public bus drivers and their conductors, skilled personnel (hair stylists, tailors, plumbers)etc to mention but a few.

Thank you for taking the time out to read through this post as well as for your interest and willingness to share your views on the issues that will be published subsequently.

Have a great week!

Bimbo.